Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the SMS marketing platform ("Platform") provided by Zappie Communications Ltd, a company registered in England and Wales with company number 14499048 and registered office at Mountbatten House, Southampton SO15 2JU ("Zappie," "we," "us," or "our").

By registering for, accessing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use our Platform.

2. Definitions

• Client/User: The business or individual subscribing to or using the Platform.
• End User: The recipient of messages sent through the Platform.
• Content: Any text, media, or information submitted by Users via the Platform.
• Services: The provision of the SMS marketing and related services by Zappie.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years old;
• Be authorised to represent the business entity you sign up on behalf of;
• Use the Platform for lawful business or marketing purposes only.

4. User Responsibilities

You agree to:

• Use the Platform in compliance with all applicable laws, including the UK GDPR and PECR;
• Obtain valid consent from End Users before sending marketing messages;
• Keep your login credentials secure and notify us of any breach;
• Ensure your content does not infringe any third-party rights or contain prohibited material.

You must not use the Platform to:

• Send unsolicited or spam messages;
• Harass, defraud, or mislead recipients;
• Transmit viruses or malicious code.

5. Data Protection and Privacy

Zappie is committed to protecting personal data in accordance with the UK GDPR and the Data Protection Act 2018.

You are the Data Controller of End User data you upload or collect.

We act as a Data Processor on your behalf.

You must ensure all End User data is lawfully obtained and processed.

Please refer to our Privacy Policy for full details on how we handle personal data.

6. Intellectual Property

All intellectual property in the Platform and its content (excluding user content) belongs to Zappie or its licensors.

You retain ownership of content you upload but grant us a licence to use it for providing the Services.

You may not reproduce, distribute, or modify any part of the Platform without our written consent.

7. Fees and Payment

Pricing for the Platform is outlined at the time of subscription or on our pricing page.

All fees are exclusive of VAT unless stated otherwise.

Invoices must be paid within 30 days of the invoice date unless otherwise agreed.

Failure to pay may result in suspension or termination of your account.

8. Service Availability and Support

We aim to provide the Platform with minimal disruption, but do not guarantee uninterrupted service.

Scheduled maintenance will be communicated in advance where possible.

Support is available via support@zappie.io or 0333 1888 333, Monday–Friday, 9am–5pm (UK time).

9. Limitation of Liability

To the fullest extent permitted by law:

• Zappie shall not be liable for any indirect, incidental, or consequential damages;
• Our total liability for direct damages shall not exceed the amount paid by you in the preceding 12 months.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities which cannot be excluded under law.

10. Termination

We may suspend or terminate your access if:

• You breach these Terms;
• You fail to pay fees when due;
• Required by law or regulatory authority.

You may cancel your account with 30 days' written notice. No refunds will be given for fees already paid.

11. Changes to Terms

We may amend these Terms from time to time. Changes will be notified via the Platform or email. Continued use of the Platform following changes indicates your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

You agree that any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.

13. Contact

If you have any questions about these Terms, please contact us at: